FAQs

Essential Festival Rules: Know Before You Go

Contact Us

There Is No Re-Entry

Re-entry is not permitted. Make sure to bring everything you need for the day.

No Pets Allowed

For the safety and comfort of all festival-goers, pets are not allowed within the festival grounds, except for service animals.

No Smoking

Magnetic World is a smoke-free event. This includes cigarettes, weed, vapes, and any form of smoking device.

VIP Section - 19+ Only

Access to the VIP area is restricted to guests 19 years and older. 1 piece of ID will be required for entry.

Frequently asked questions

Are backpacks allowed inside the festival?

No, only fanny packs are allowed and they're subject to search at the entrance for everyone's safety.

What should I do if I lose my belongings?

Head to the Lost and Found station immediately. We're here to help!

What payment methods can be used to purchase tickets?

Credit and debit cards are accepted.

Should I receive a confirmation email for my purchase?

You should receive a confirmation email within moments of purchase. If you do not (be sure to check your junk folder), please contact support.

How can I avoid ticket fraud?

The best way to avoid ticket fraud is to buy directly from Front Gate. If you buy resale tickets, we advise you to get them only from trusted friends. DO NOT purchase from scalpers. If you arrive at the venue with an illegitimate ticket, you will be turned away, and no refund will be provided.

How can I pay for food and merch at the festival?

We accept credit and debit for all your festival needs.

What time does the event start & end each day?

Event Hours: 3:00 pm - 11:00 pm each day.

Can I enter anytime?

As long as you are holding a valid ticket that has not yet been scanned, you may enter until an hour before the end of the event. We do NOT allow early entry. Fans are NOT permitted re-entry.

What is the camera policy?

Professional cameras are not permitted.

Can I hang posters or hand out flyers?

Do not hang posters or hand out flyers inside the festival or in the surrounding neighborhood. Anyone violating this policy will be banned from promoting at our events.

What kind of ID do I need?

You must present identification to purchase or consume alcohol. See the complete list of acceptable and unacceptable forms of ID.

Can I bring a water bottle?

Absolutely, as long as it's sealed / unopened upon entry.

Is the festival accessible for people with disabilities?

Yes, we've ensured accessibility throughout. Contact us for any specific needs.

What's the policy on bringing cameras?

Small, non-professional cameras are welcome. No DSLRs or drones, please.

How can I pay for food and merch at the festival?

We accept credit and debit for all your festival needs.

Are tickets expected to sell out?

There is always a chance that the event will sell out, in which case no more tickets will be sold. So, get your tickets early—we want to make sure you don’t miss out!

What is a payment plan?

Payment plans, or Layaway plans, allow you to secure your ticket with a deposit down at purchase, followed by split monthly payments. A payment breakdown, payment dates, and other details can be found during the checkout process on EZXS. Your total payments will depend on your cart value.

Is re-entry allowed?

We do NOT allow early entry. Fans are NOT permitted re-entry.

Will there be a lost & found?

Lost & Found services will be available inside the venue during show hours. Following the event, all phones, wallets, IDs, passports, credit cards, prescription glasses, and tech items (such as cameras or portable chargers) will be held at an off-site location.

Does the venue have cash machines?

Magnetic World accepts cash, credit, debit, Samsung Pay, Apple Pay, and Android Pay. ATMs will be available onsite.

What if my ID is lost or expired?

Security will accept expired ID cards ONLY if accompanied by DMV renewal documentation. If your ID was lost or stolen, you must bring a government-issued interim license or passport.

Can I use a consular ID or foreign driver’s license?

Consular IDs are not considered acceptable identification. Foreign government-issued driver’s licenses are acceptable with a photocopy of a passport. A foreign government-issued passport will work on its own.

Magnetic World Map

Navigate through Citadel Hill with ease using our detailed festival map, available on our website and festival app. It includes stage locations, amenities, and emergency exits.

01

Download App

Get the official festival app for updates and digital ticketing.

02

Buy Ticket

Purchase your ticket through our website or authorized sellers.

03

Scan Ticket at Door

Use your digital or printed ticket for entry.

04

Enjoy Festival

Dive into the experience that awaits at Magnetic World!

Magnetic World Line up

The official lineup for the Magnetic World Music Festival features a dynamic range of artists, showcasing a diverse mix of genres from EDM to Hip Hop. The festival prides itself on presenting both internationally renowned performers and emerging talents, offering a rich musical experience.

Our partners

The Magnetic World Music Festival is proud to be supported by a diverse group of partners. These partnerships play a crucial role in bringing our vision to life, ensuring we can deliver an unforgettable experience for all attendees. Our sponsors range from local businesses to global brands, all united by a shared passion for music, culture, and community.